Frequently Asked Questions (FAQ)

This is a common false positive issue. You can resolve it through the following methods:

1. Add to whitelist: Open Windows Defender, go to 'Virus & threat protection' > 'Manage settings' > 'Add or remove exclusions', add %s installation directory to the exclusion list.
2. Re-download: Make sure to download the latest version from the official GitHub page.
3. Verify file integrity: Use SHA256 checksum to verify the downloaded file is complete.
4. Temporarily disable real-time protection: Temporarily turn off Windows Defender's real-time protection during installation.

This is macOS's security mechanism. Here's how to resolve it:

1. Right-click the %s app and select 'Open'
2. Click 'Open' in the popup dialog
3. Or go to 'System Preferences' > 'Security & Privacy' > 'General', click 'Open Anyway'

For Apple Silicon Mac:

• Make sure you downloaded the Apple Silicon version
• If you still have issues, run this in Terminal: sudo xattr -rd com.apple.quarantine /Applications/%s.app

You need to allow installation from unknown sources:

1. Go to 'Settings' > 'Security' > 'Unknown sources', enable this option
2. Or during installation, the system will prompt to allow this source, click 'Allow'
3. Recommended: Download directly from Google Play Store to avoid this issue

Please troubleshoot with the following steps:

1. Check subscription status: Confirm if your subscription has expired or data quota is exhausted
2. Switch nodes: Try connecting to other server nodes
3. Test latency: Perform latency test and choose nodes with lower latency
4. Check system proxy: Confirm system proxy settings are correct
5. Restart app: Completely close and restart %s
6. Check firewall: Ensure firewall is not blocking the app's network access

Methods to optimize connection speed:

1. Choose best node: Use latency test feature to select the node with lowest latency
2. Change protocol: Try different protocol types (such as Reality, VLESS, Hysteria)
3. Adjust DNS: Change DNS server in settings (recommend 1.1.1.1 or 8.8.8.8)
4. Close other apps: Close other applications that consume network bandwidth
5. Check local network: Confirm local network connection is stable

Methods to resolve disconnection issues:

• Switch nodes: Current node may be unstable, try other nodes
• Check network environment: Confirm local network connection is stable
• Adjust reconnection settings: Enable auto-reconnect feature in app settings
• Update app: Make sure you're using the latest version of %s
• Contact service provider: If the problem persists, contact your service provider

Detailed steps to import a subscription link:

1. Copy the subscription link provided by your service provider
2. Open %s and click the "+" button on the main interface
3. Select "Import from clipboard" or "Import from URL"
4. Paste the subscription link and click "Add"
5. Wait for the configuration file to download

Supported subscription formats:

• Standard V2Ray subscription
• Clash subscription
• Single node links (vmess, vless, trojan, etc.)

%s does not currently support custom routing rule settings. If you need advanced routing rule functions, please refer to the alternative clients recommended in this article.

1. Clash Verge Rev (recommended, Windows/macOS/Linux)
2. ClashX Pro (macOS)
3. sing-box
4. Clash for Android

For a detailed tutorial, please see: App Routing Rules Setup Guide

Methods to set up auto-start on boot:

Windows:

1. Open %s settings
2. Find "General Settings" or "System Settings"
3. Enable the "Start on boot" option

macOS:

1. Go to "System Preferences" > "Users & Groups" > "Login Items"
2. Click "+" to add %s
3. Or enable the auto-start option in the app settings

Methods to optimize memory usage:

• Restart the app: Periodically restart %s to free up memory
• Reduce subscription count: Delete unnecessary subscription configurations
• Disable logs: Turn off detailed logging in settings
• Update version: Use the latest version, which usually has performance optimizations
• Check system resources: Ensure the system has enough available memory

Methods to reduce CPU usage:

• Change protocol: Some protocols (like VMess) have higher CPU usage, try VLESS or Trojan
• Reduce concurrent connections: Lower the maximum concurrent connections in settings
• Disable unnecessary features: Such as real-time speed monitoring, detailed logs, etc.
• Check background apps: Ensure no other apps are consuming too much CPU

Steps to resolve startup issues:

1. Check system compatibility: Confirm the operating system version meets requirements
2. Run as administrator: Right-click and select "Run as administrator"
3. Check firewall: Ensure the firewall is not blocking the app
4. Reinstall: Uninstall and then re-download and install the latest version
5. Check dependencies: Ensure necessary runtime libraries are installed
6. Check logs: Check the app's log files for error information

Methods to reset app settings:

Method 1: In-app reset

1. Open %s settings
2. Find "Advanced Settings" or "System Settings"
3. Click "Reset Settings" or "Restore Defaults"

Method 2: Manually delete configuration file

• Windows：%APPDATA%\HiddifyNext\
• macOS：~/Library/Application Support/HiddifyNext/
• Linux：~/.config/HiddifyNext/